Thursday, July 17, 2008

Going nuts

So, work has been pretty killer of late: distressed customers, things going wrong (or sometimes just not perfectly), days 'off' that turn into days 'on.' Yesterday I got to leave work early (one of those days 'off'), and got to go to the mall for emergency supplies... one of my least favorite places.

I get home at 8, and try to unwind a bit. At 2am this morning, as I am (still) lying awake, I flash on an email I had sent. (Backstory: one of the upset customers this week had gotten hold of a colleague's personal cell number, and we had met earlier in the day and were wondering where hu had gotten it from. And, I had exclaimed: certainly NOT this office! We would NEVER do that!) So, anyway, this email flashes into my mind, and I realize that *I* was the leak. I feel horrible, as I realize that I can clearly remember typing a 7 digit contact number for this customer to reach the colleague (instead of just an extension).

So, I spend the night tossing and turning and trying to figure out the best way to mitigate the damage, and make it up to the colleague. And I wake up this morning with it still on my mind. (Two nights ago, I had actually dreamt about the situation, and we were all stuck in an endless meeting where we tried six ways to Sunday to explain to the client why things could just not happen the way *hu* wanted....) So this is two nights' sleep lost to this client. Not that I am counting. Because I am not like that. So... I _just_ now logged on to email to look at the offending email and compose an apology to the colleague.....

Folks, here's the punchline: I did *not* leak the phone number.

By this morning, I was absolutely sure that I had. I am going nuts. I really wish I had gotten up at 2am to check, but I was so. sure. that I figured booting up the computer wasn't worth it, since I knew I wouldn't be able to try to 'fix' the error until today. Gack!

Today, I am really 'off.' This is good.

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